Software Support

 

Quality support should be included as an intrinsic part of any service and Micas/Quantor provide a world class level of simulation engineering support to their worldwide customer base. The annual or support licence entitles users to all major upgrades and service packs, comprehensive hotline support, access to the latest enhancements, downloads, technical resources, and the ability to participate actively as a member of the global community of QForm users. Support Includes:

Hot Line support (Excluding Bank Holidays)

Telephone support UK 8.30am to 5.30pm Monday to Friday

Micas Simulations Limited: +44 (0)1299 822522

QuantorForm: +7 495 232 2691

Email Support

Users can email questions and problems and these will be answered by email usually within a 24 hour period. Users can attach the parameter qfm file with questions and where necessary the simulation will be run and an answer returned with comments, corrections or explanation of the situation.

Micas Simulations Limited

QuantorForm

Software Updates

Customer base receives the advanced notification of all new releases and their contents.

The latest version of the Software can be downloaded off the Micas ftp site on request.

Manuals

With all new releases addendum pages on all relevant changes and new features are provided. The latest version of the manuals can be downloaded off the Micas ftp site on request.

Database

Whilst QForm is generally supplied with a large range of Forging Materials, Tool Materials, Lubricants and Forging Plant, where available other materials can be provided and guidance given. It is always the users responsibility to verify that such data is correct for their product.

Supply of and Guidance on Forging Materials, Forging Tool Materials and on Forging Lubricants. Guidance on Forging Plant.